Refund policy

Online Purchases & Returns Policy

Please familiarise yourself with our Returns Policy and the conditions of your purchase before placing an order.

By purchasing from Lykaysha Boutique, you acknowledge and agree to the terms and conditions applicable to your purchase.

This policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the ACL.

Online Purchases

Our inventory changes rapidly and not all gowns displayed on our website are currently held in stock. Some gowns may need to be ordered from the designer or supplier and some styles may be made to order.

We strongly recommend contacting Lykaysha Boutique before placing your order to confirm:

current stock availability;
whether the gown is currently in stock or needs to be ordered;
the estimated ordering and delivery timeframe; and
whether the expected timeframe is suitable for your event or wear date.

Gowns that are not currently in stock may have an estimated ordering timeframe of approximately 4–18 weeks, depending on the designer, style, colour, size and availability.

Any ordering or delivery timeframe provided is an estimate based on information supplied to us by the designer or supplier at the time of ordering. Designer production and delivery timeframes may change.

If you have a specific event or wear date, please contact us before purchasing so we can confirm the current estimated timeframe for your selected gown.

Please read our Pre-order policy for change of mind before placing an order.

Special Orders, Pre-Orders & Made-to-Order Gowns

A special order, pre-order or made-to-order gown is an item that is not currently held in stock by Lykaysha Boutique and is specifically ordered from a designer or supplier for the customer.

Special-order gowns are ordered specifically in the selected style, size and colour, subject to designer availability.

“Special-order gowns cannot be returned or exchanged for change of mind, including incorrect size selection, change of event etc.”

This policy does not affect your rights under the Australian Consumer Law.

Once a special order, pre-order or made-to-order gown has been submitted to the designer or supplier, the order cannot be cancelled, exchanged or changed for change of mind.

This includes, but is not limited to, a change of mind regarding:

style;
colour;
size;
event;
wear date;
relationship or event circumstances; or
other personal circumstances.

Please carefully check your selected style, colour and size and ensure the estimated ordering timeframe is suitable before confirming your order.

These change-of-mind conditions do not exclude or limit any rights or remedies available to you under the Australian Consumer Law.

Delivery Timeframes

By proceeding with an order after being advised that the gown needs to be ordered, you acknowledge the estimated ordering and delivery timeframe provided at the time of purchase.

Designer and supplier production and delivery dates are estimates and may occasionally change due to circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably practicable and provide updated information where available.

Nothing in this policy excludes any rights or remedies you may have under the Australian Consumer Law if goods cannot be supplied within an agreed or reasonable timeframe.

Change of Mind – In-Stock Online Purchases

If you purchase an in-stock item through our online store and change your mind, you may request an exchange or store credit, provided the item meets all of the Online Conditions for Return outlined below.

We do not provide cash refunds for change-of-mind purchases.

Store credit issued under our voluntary change-of-mind returns policy is valid for 3 years from the date of issue.

This change-of-mind return policy applies only to eligible in-stock online purchases.

It does not apply to:

special orders;
pre-orders;
made-to-order gowns;
sale or clearance items;
modified or altered gowns;
gift cards; or
in-store purchases.

These exclusions apply to change-of-mind returns only and do not limit your rights under the Australian Consumer Law.

Change of mind- In-Store Purchases

The online change-of-mind returns policy does not apply to purchases made in our retail boutique.

We do not provide refunds, exchanges or store credit for change-of-mind in-store purchases.

Your rights under the Australian Consumer Law apply to all purchases.

If an item fails to meet a consumer guarantee, the remedy available will depend on the circumstances and whether the problem is minor or major.

Online Conditions for Change-of-Mind Returns

To request a change-of-mind return, you must contact us at info@lykayshaboutique.com within 48 hours of receiving your garment.

Items returned without first contacting Lykaysha Boutique and receiving return instructions may not be accepted under our voluntary change-of-mind returns policy.

Once your return has been approved, the item must be sent using a tracked postage service and received by Lykaysha Boutique within 14 days of the date the garment was originally delivered to you.

The customer is responsible for return postage costs for change-of-mind returns.

Return Condition

Returned items must be in brand-new, unworn and resaleable condition.

Reasonable try-on is permitted; however, the gown must not show any signs of wear, use, damage or alteration.

To be eligible for a change-of-mind return:

the item must be in its original condition;
all original tags and hanging ribbons must remain attached and intact;
the item must not have been worn other than for reasonable try-on;
the item must not have been washed;
the item must not have been altered or modified;
the item must not have makeup, fake tan, dirt or other marks;
the item must not have perfume, smoke or other noticeable odours;
the fabric must not contain pulls, snags or other damage; and
you must provide proof of purchase.

Items that are returned marked, damaged, altered, soiled, scented or showing signs of wear will not be accepted under our change-of-mind return policy.

Trying On Your Gown

Formal and bridal fabrics can be delicate. Please take care when trying on your gown.

We recommend that you:

wash and dry your hands before handling the gown;
remove jewellery that could catch or snag the fabric;
avoid wearing makeup while trying the gown;
ensure fake tan is completely washed off before trying the gown;
try the gown in a clean environment;
avoid walking around unnecessarily while wearing the gown;
take your time when putting the gown on and removing it; and
avoid excessive try-ons.

Please do not try your gown on in an environment where it may be exposed to dirt, makeup, fake tan, food, drinks, pets, smoke or other substances that could mark or damage the garment.

Store Credit & Exchanges

Once your eligible change-of-mind return has been received, Lykaysha Boutique will inspect the garment.

If the return meets the conditions of this policy, you may choose:

an exchange, subject to availability; or
store credit for the purchase price of the returned item.

Original shipping charges are not included in change-of-mind store credit.

Please use the same email address associated with your original order when redeeming your store credit.

If an online parcel is returned to sender because it was refused, not collected or an incorrect delivery address was supplied, actual return-to-sender postage or carrier costs may be charged or deducted from any applicable change-of-mind store credit, unless the return occurred because of an error by Lykaysha Boutique or circumstances giving rise to rights under the Australian Consumer Law.

Lykaysha Boutique is not responsible for change-of-mind return parcels lost or damaged in transit to us. We strongly recommend using tracked and adequately insured postage.

Sale & Clearance Items

Sale and clearance items are final sale for change of mind.

Sale and clearance items are not eligible for a change-of-mind refund, exchange or store credit.

This does not exclude your rights under the Australian Consumer Law if a sale or clearance item fails to meet an applicable consumer guarantee.

Gift Cards

Gift cards are not eligible for a change-of-mind return or exchange for cash, except where required by law.

Any statutory rights applicable to gift cards remain unaffected.

Bridesmaid Orders

Bulk bridesmaid orders are not available for purchase directly through our online store and must be arranged through Lykaysha Boutique customer service.

Bridesmaid gowns are generally made to order and are subject to our Special Order and Made-to-Order conditions.

Please contact us before placing bridesmaid orders so we can:

confirm available styles and colours;
assist with sizing;
confirm current ordering timeframes; and
arrange for gowns to be ordered from the same dye lot where possible.

Fabric and colour may vary slightly between production runs and dye lots. Where multiple bridesmaid gowns are required for the same bridal party, we strongly recommend ordering them together.

Faulty, Damaged or Incorrect Items

Your purchase is protected by the consumer guarantees contained in the Australian Consumer Law.

Please inspect your order as soon as reasonably possible after receiving it.

If you believe your item is:

faulty;
damaged;
incorrectly supplied; or
significantly different from its description or the item you ordered,

please contact us at info@lykayshaboutique.com as soon as possible and, where appropriate, provide clear photographs showing the issue.

We encourage customers to notify us within 48 hours where possible so that we can investigate promptly; however, this requested notification timeframe does not limit or remove any rights you may have under the Australian Consumer Law.

Lykaysha Boutique is entitled to assess the garment before determining the appropriate remedy.

Minor Problems

Where the problem is minor, Lykaysha Boutique may provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

Major Problems

Where an item has a major failure under the Australian Consumer Law, you may be entitled to reject the goods and choose a refund or replacement, together with any other remedy available under the ACL.

Where appropriate, Lykaysha Boutique may also offer enhanced store credit as an optional alternative. You are not required to accept store credit instead of a remedy you are legally entitled to under the Australian Consumer Law.

Return Postage for Faulty Goods

Where a garment can reasonably be returned by post, we may ask you to return the garment so that it can be assessed.

If the product is confirmed to have a problem covered by the Australian Consumer Law, Lykaysha Boutique will reimburse your reasonable return postage costs.

Please retain your postage receipt.

The conditions applying to voluntary change-of-mind returns—such as original tags, original packaging, the 48-hour change-of-mind notification period and the 14-day return period—do not restrict your rights where a product fails to meet an applicable consumer guarantee.

Damage caused by misuse, accidental damage, inappropriate care, alterations performed after purchase or normal wear and tear is not considered a manufacturing fault.

In-Store Purchases