FAQ's
FAQ
How are we affected by COVID-19?
We are doing our best to minimise any spread of the virus by making sure we have strict hygiene standards within our stores. The safety of staff and customers is our priority.
How long will my order take?
Our inventory changes rapidly, please call or email customer service for item availability and estimated delivery time before placing an order. All gowns are available to pre order if not in stock. Please allow 4-18 weeks order time for items not in stock. Remember to leave additional time for delivery and alterations. By placing an order, you are agreeing to the ordering timeframe. It is the customers responsibility to contact customer service to obtain an accurate SOH or order timeframe.
PRE ORDER TERMS
Sizes marked as Pre Order mean they are not in stock but can be ordered upon request. If the dress is in stock in the suppliers warehouse, there may be a 2-4 week delivery timeframe. However, if the dress is not in stock in the suppliers warehouse the supplier will manufacture the product. This requires a 12-18 week timeframe to be made.
* Please contact us before placing a pre order to confirm stock availability and delivery timeframe.
* Preorders can not be cancelled
* By placing an order you agree to the above terms.
BRIDESMAID ORDERS
Bridesmaid orders are made to order and are only available by contacting customer service.
Please note colours can vary by 5%. Contact customer service before placing any bridesmaid orders to ensure all gowns are coming from the same dye lot and to confirm sizes and an estimated delivery time.
How do I contact Customer Service?
Please contact our customer service department they are always happy to help with any query. Either email info@lykayshaboutique or call 0477017770. We are open from 9 am-5.00pm AEST, Mon-Fri. Please note we are closed on public holidays.
How long does it take for you to reply to my query?
We endeavor to get back to you within 24 hours. This time may vary depending on public holidays and weekends.
How do I return an item?
Please see our Returns Page for return instructions and policies.
Can I return an item for a refund?
Online orders are entitled to return an item for store credit or can also organise an exchange directly by contacting Customer Service, if the return is in accordance with our returns policy. For info, please see our Returns Page.
NB To start a return, you must contact us at info@lykayshaboutique.com within 48 hours of receiving your garment. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted
How do I know when you have received my return?
Returns are processed within 2 business days of being received. You will receive an email with your return information when complete.
what payment methods do you accept?
We accept:
Visa
Mastercard
Pay pal
Gift card
After Pay
How can I track my order?
Once your parcel has been dispatched an email with an Australia Post tracking number that will enable you to follow your parcel.
If you have not received your tracking number within 48 hours of your order placement you may have experienced a difficulty receiving it. Sometimes these emails can appear in your junk email inbox however if this is not the case please email us to retrieve your tracking number. Please include your order number and name.
Can I change my order?
If you need to make urgent changes to your order please email us with the correct changes and include your order number. Please make sure your email is sent by 10 am AEST, or we cannot guarantee any changes. If the parcel has already been dispatched changes cannot be made.
Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.
The item I wanted is no longer on the website, will it be restocked?
If there is a particular item you are after but is no longer available on the website, please contact our team at info@lykayshaboutique.com where they will inform you on whether this item will be restocked or available for order.